All orders are shipped 1st Class Royal Mail, or by courier on a next day delivery service depending upon their weight, as detailed below.
| Order | Postage |
| 0 - 100g | £2.40 |
| 101 - 250g | £3.10 |
| 251 - 500g | £3.65 |
| 501 - 1kg | £4.50 |
| 1.101 - 1.25kg | £6.30 |
| 1.251 - 1.5kg | £7.10 |
| 1.151 - 1.75kg | £8.00 |
| 1.751 - 2kg | £8.70 |
| 2.01 - 15kg | £10.50 Courier Service |
Shipping prices are size dependent for parcels over 15kg, contact us
for further information.
We are happy to ship within the EU, but please
contact us before placing your order so that we can advise you on postage costs.
Wherever possible we reuse any packaging materials to help save on costs and the environment. Please don't be offended, we are just trying to do our bit!
Once an order has been placed we aim to process and despatch your goods within
5 working days as standard. There are occasionally further delays due to periods
of high demand. If this is the case you will be notified and contacted for further arrangements
within 24 hours of placing the order.
If you require your order to be dispatched sooner than the standard 5 working days, please contact us to discuss arrangements.
For large orders, we will contact you with an estimated delivery date.
We do stress that we cannot be held responsible for any delays within the
postal system, which are beyond our control. If a delivery you are expecting has not arrived within 5 working days of your shipment confirmation email, please let us know. We will treat each case individually, although Royal Mail do state that a parcel or package is not deemed lost until 15 days after postage. At this point, we will make a claim to Royal Mail for a refund. This can take several weeks, so we will refund you or replace your lost items free of charge. If the parcel does arrive at any point, we do ask that you then return it to us. We will refund any postage costs incurred to yourself.
If you need your items urgently, please ask for a special delivery quote. This is the only way to ensure that your goods will be with you the next working day, and can often reduce any worries and stress. The amount will be added to your invoice if you have opted to pay by credit/debit card and the extra amount debited with your authority. If payment has been made by paypal, we can send you a money request. If the cheque payment option has been selected, we ask that you do not send your payment until the final cost is confirmed. We will bank your cheque as soon as possible but will not dispatch the goods until payment has cleared.
Payment
PB Dried Fruit offer a number of different payment methods, just choose which option is the most suitable for you.
We accept credit/debit card payments via our secure online facility. Payments will appear on your bank statement as
“PrettyBeautiful”.
We also accept payments via Paypal which accepts credit/debit card payments, or payment through an existing Paypal account.
You do not have to have a Paypal account in order to use the Paypal payment process.
A cheque payment option is available, but please be aware that your order will not be dispatched until your cheque has
cleared (usually 5 – 7 working days).
You can also place your order via the website, and then pay over the phone. To do this, please choose the cheque payment
option, and then simply call us with your card details and we will process your payment.
Site Security
PB Dried Fruit is secured with a SSL (secure socket layer)
provided by GoDaddy. This protects our database and the checkout procedure, and keeps your personal and credit card details
safe.
SSL Certificate
When you reach the 'checkout', look out for the 'https' in the URL in your internet
browser, or the packlock icon. The presence of 'https' and the padlock,
confirm that you are in a secure area of the web site.
Returns
If for any unfortunate reason you are unhappy with your order, please contact us immediately so that we can rectify the problem.
If we have made a mistake, replacement goods will be despatched at no extra cost to yourself. We do ask that you then return the original goods to us in good condition. A refund of the return postage costs will then be issued.
If you simply change your mind, you are then responsible for return postage and packaging costs. A refund of the initial order price (excluding postage) will be issued upon receipt of the undamaged goods.
If you have any queries please contact us.
